visual voicemail isnt working

it doesnt work, when i hold down 1 it says i have 2 voicemail but the visual aspect doesnt show any messages

Just out of curiosity, do you have the app on your screen? Or the widget? I'm thinking the widget might update with a number, but not the app icon. Trying to get my equal half to leave me a voicemail to test them out. Dang cordless battery is dead. heh

And btw, welcome to both of you! I just noticed these were your first forum posts! Don't forget to introduce yourselves so we can all say hi!

Edit:
Ok, this issue is confirmed. I left myself a little message. Waited about a half hour, and when nothing showed up, I went into my voicemail. And suprise, there was another new message from June 30th that I didn't even know I had. It's been there 9 days with no notification. Something is definitely up.

Going to poke around a bit and if that fails call Sprint. I do know it WAS working. I've gotten visual voicemails in the past. But based on the date of the undelivered voicemail, I'm thinking something in the patch may have messed with it. I updated on June 28th, and prior to that I was getting my voicemails.

Update #2: Going to call Sprint as soon as my landline charges enough to make it through the call. heh I can't find any reason for it to have stopped working. I've got all my background syncs on, etc. I thought there might be an outside chance having mobile data off would be the culprit, but turning it on and making a second test call didn't work either. Joy.

Update #3: Called Sprint and got someone who really didn't seem to know what they were doing. She got me locked out of my voicemail entirely. Gonna call back in a second. heh Just wanted to let interested parties know I'm working on it!

Mine is working fine EXCEPT I no longer get the number next to the voicemail icon on the screen.  I believe this stopped even before the update.  I tried the fix and it didnt change that.  I guess I could remove the icon and put it back again...

Thanks Zeria.  Removing the icon and then re-adding the widget fixed it.  I think I had the widget all along, but it just decided to stop working at some point.  Wasnt a big deal cause I still had the notification at the top, but still nice to have it fixed.

I just had this same problem and I can confirm that this worked for me. I do believe the last update somehow turned this off.

Thanks Zeria!  Working perfectly now.

Zera, when my update took place, it messed up the icon/app... on my home screen where voice mail was located. I believe Strings did the same thing. Perhaps thats the common thread. That is, if your update messed with your voice mail app/wiget on your home page.

I tried the fix... and the message to "activate@vvm.sprint.com" is waiting to send.  It says there is a delay in setting up my voicemail and my message will be sent as soon as this step is complete.  I thought that I had set everything up... any suggestions?  My apologies in advance if this is something super easy I've just blanked on... I've been known to do that!   

Thank you!