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Author Topic: Money back guarantee  (Read 4300 times)
string97bean
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« on: March 31, 2010, 07:35:05 AM »
Man, Sprint really wants to get new subscribers on board.  This is a pretty sweet deal if you want to try out the service...

http://www.marketwatch.com/story/sprint-offers-satisfaction-guaranteed-or-money-back-2010-03-31?reflink=MW_news_stmp
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« Reply #1 on: March 31, 2010, 08:51:32 AM »
And this is the official news release from Sprint's website.

http://newsreleases.sprint.com/phoenix.zhtml?c=127149&p=irol-newsArticle_newsroom&ID=1408133&highlight=
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HawaiiD
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« Reply #2 on: April 01, 2010, 03:05:34 AM »

 Wow talk about a slap in the face to us "Older Customers"

Beginning tomorrow, the Sprint Free Guarantee gives any customer opening a new line of service the chance to try Sprint for 30 days.

Quote from: Ryu78 on March 31, 2010, 08:51:32 AM
And this is the official news release from Sprint's website.

http://newsreleases.sprint.com/phoenix.zhtml?c=127149&p=irol-newsArticle_newsroom&ID=1408133&highlight=
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string97bean
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« Reply #3 on: April 01, 2010, 05:48:23 AM »
Quote from: HawaiiD on April 01, 2010, 03:05:34 AM

 Wow talk about a slap in the face to us "Older Customers"


I wouldn't really call it a slap in the face, they are just realizing that they need to draw customers from other carriers in order to stay in business, its just smart.
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Ryu78
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« Reply #4 on: April 01, 2010, 08:27:10 AM »
I agree... this is not really a slap.... we, sprint customers, are already here because we like or see the benefit of being a sprint customer. They are just dangling the carrot in front of at&t, verizon and t-mob's customers to make them try them out and most likely they will stay...

Just like when you go through the mall's foodcourt, they have the teriyaki chicken free sample and then you go "hmmm that is good!, im going to eat that today!"

I'm hungry now, thats why I used the food analogy!  Tongue
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« Reply #5 on: April 01, 2010, 12:16:25 PM »
They've had the 30 day trial for some time now.  That's how I was able to try out the Instinct HD, the Hero, and the Moment.  They've just sweetened the pot on it by cutting out all charges if you decide against it. 
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« Reply #6 on: April 10, 2010, 07:31:32 PM »
Quote from: string97bean on April 01, 2010, 05:48:23 AM
Quote from: HawaiiD on April 01, 2010, 03:05:34 AM

 Wow talk about a slap in the face to us "Older Customers"


I wouldn't really call it a slap in the face, they are just realizing that they need to draw customers from other carriers in order to stay in business, its just smart.

I would bet that if the Evo came out with a price tag of less that $200 for new customers, I would bet that they would have trouble keeping up with the demand for the phone, and along with that are new customers from other carriers. Smiley

As for the 30 day money back guarantee, I don't think I would avail of it. I'm still with T-Mobile with an Even More PLUS plan (no contract) and is just waiting for the Evo to come out. If the Evo comes out with an attractive price, they don't need the 30 day guarantee for me to join Sprint.
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HawaiiD
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« Reply #7 on: April 11, 2010, 02:31:55 AM »
Fair enough...

But what Sprint should do is offer something Juicy to keep us loyal customers
 from leaving?

 I read some where Sprint lost about 1 billion in the last quarter of the year 2009
mostly because of the migration of former sprint customers to rival carriers?

IMHO, it is just important or even more important to keep current customers
than  to try to lure new customers to Sprint.


We are already here paying their salaries, why wouldn't Sprint try not to retain us?

Why risk not offering something like a 15% off your bill per month for the first 6 months
if you decide to renew your contract with Sprint?

Or offering an upgrade to a New phone every 6 months at a new user price(and at the same time extending the 2 year agreement)?

With the stipulation that
you are a current Sprint customer for over 2 years?


 



Quote from: string97bean on April 01, 2010, 05:48:23 AM
Quote from: HawaiiD on April 01, 2010, 03:05:34 AM

 Wow talk about a slap in the face to us "Older Customers"


I wouldn't really call it a slap in the face, they are just realizing that they need to draw customers from other carriers in order to stay in business, its just smart.
« Last Edit: April 11, 2010, 02:37:01 AM by HawaiiD » Best Screen Protector
Ryu78
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« Reply #8 on: April 11, 2010, 08:46:18 PM »
my comments in orange

Quote from: HawaiiD on April 11, 2010, 02:31:55 AM

But what Sprint should do is offer something Juicy to keep us loyal customers
 from leaving?
They already have Premier Customer program!

 I read some where Sprint lost about 1 billion in the last quarter of the year 2009
mostly because of the migration of former sprint customers to rival carriers?
This was a lot less than a year ago, were it lost $1.62 billion. I think Dan is doing an ok job...

Why risk not offering something like a 15% off your bill per month for the first 6 months
if you decide to renew your contract with Sprint?
Sprint has already the best bang for your buck among the 4 major US carriers. If they go any cheaper, 1) they will make even less money (not allowing to expand and offer new technology) and 2) they might as well turn into a provider like Metro POS.

Or offering an upgrade to a New phone every 6 months at a new user price(and at the same time extending the 2 year agreement)?
They already have that at 12 months, any other carrier is at 22 or 24 months...
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HawaiiD
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« Reply #9 on: April 13, 2010, 03:50:47 AM »
Ryu, I was just throwing that out there.

However, the fact remains  Sprint is losing customers
at a high rate to their rival companies, no?

4.6 million in 08 and 1.3 million in 09? ouch!

Quote from: Ryu78 on April 11, 2010, 08:46:18 PM
my comments in orange

Quote from: HawaiiD on April 11, 2010, 02:31:55 AM

But what Sprint should do is offer something Juicy to keep us loyal customers
 from leaving?
They already have Premier Customer program!

 I read some where Sprint lost about 1 billion in the last quarter of the year 2009
mostly because of the migration of former sprint customers to rival carriers?
This was a lot less than a year ago, were it lost $1.62 billion. I think Dan is doing an ok job...

Why risk not offering something like a 15% off your bill per month for the first 6 months
if you decide to renew your contract with Sprint?
Sprint has already the best bang for your buck among the 4 major US carriers. If they go any cheaper, 1) they will make even less money (not allowing to expand and offer new technology) and 2) they might as well turn into a provider like Metro POS.

Or offering an upgrade to a New phone every 6 months at a new user price(and at the same time extending the 2 year agreement)?
They already have that at 12 months, any other carrier is at 22 or 24 months...
« Last Edit: April 13, 2010, 09:12:15 PM by HawaiiD » Best Screen Protector
Ryu78
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« Reply #10 on: April 13, 2010, 08:29:53 AM »
Quote from: HawaiiD on April 13, 2010, 03:50:47 AM
Ryu, I was just throwing that out there.

However, the fact remains  Sprint is losing customers
at a high rate to their rival companies, no?

4.6 in 08 and 1.3 in 09? ouch!


lets hope this phone helps them... I really like Sprint!
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HawaiiD
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« Reply #11 on: April 13, 2010, 09:11:30 PM »
Ryu,
like you i have been with Sprint/Nextel for many years!

Yes I hope so too!

Quote from: Ryu78 on April 13, 2010, 08:29:53 AM
Quote from: HawaiiD on April 13, 2010, 03:50:47 AM
Ryu, I was just throwing that out there.

However, the fact remains  Sprint is losing customers
at a high rate to their rival companies, no?

4.6 million in 08 and 1.3 million in 09? ouch!


lets hope this phone helps them... I really like Sprint!
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Chiitown Kruger
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« Reply #12 on: April 15, 2010, 09:07:50 PM »
il be with sprint until i die best plans ever then any other carrier bottom line!!
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matthew_360
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« Reply #13 on: April 16, 2010, 12:02:18 PM »
it costs 10x as much to get a new customer as it does to keep an old one.

at least, that's what they said on "The Office."
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Ryu78
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« Reply #14 on: April 16, 2010, 03:47:22 PM »
its true... its basics of business administration... you can make more money out of your current customer base than trying to get new customers...
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