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Author Topic: No evo 4g for me!, quick chat with sprint rep..  (Read 6128 times)
Deathshead
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« on: May 24, 2010, 04:06:44 PM »

So im on att with 2 iphones.. I chat up sprint rep on the website..

I gave them my home zipcode, ERRRNT! no service.
I gave them my work address (where i get 5 bars ATT 3g.) ERRRNT! no service there either,.

Basically there is absolutely NO sprint data in all of NE pa and Northern NJ. (sussex county.)

However Verizon roaming is 100% with no dead zones per the maps...

So I could talk but no data, .. with ATT, there IS no roaming so i have zero bars at my house and still now microcell unit released,...  atleast in my current area I can hit spots of fast 3g...

My only option would be verizon it looks like if i can solid voice and data in my area, but
they do not offer a phone that is close to the Evo 4g..

How beat!, I thought Sprint really ramped up thier network?

I thought att was bad.. this stinks...

Not to mention the fact that 2 evo's per month for famly 1500 for me with my discount is $97.50 plus $20, plus whatever else taxes, etc, would come out to the same if not MORE per month with worse coverage than att..


05/24/2010 04:43:27PM   J: "sprint coverage map shows roaming in my home area without any interruptions, however I will mainly be using the sprint phone at work at zipcode 07860"

05/24/2010 04:44:19PM   Agent (Danielle S): "I understand your point."

05/24/2010 04:46:12PM   Agent (Danielle S): "J, I have checked the details for you and yes there is a roaming facility there but it is for the customers who are already having Sprint services like if they visit this area they can use sprint services without any interruption."

05/24/2010 04:47:21PM   J: "I would be mainly using the phone in the 07860 zip code, would this be a covered area?."

05/24/2010 04:48:43PM   Agent (Danielle S): "I am sorry, this ZIP code is also in Sprint coverage however Roaming is available in this area."

05/24/2010 04:49:17PM   J: "im confused, 07860 IS or is NOT in coverage?"

05/24/2010 04:49:52PM   J: "Danielle S: I am sorry, this ZIP code is also in Sprint coverage however Roaming is available in this area. = does not make sense."

05/24/2010 04:50:11PM   Agent (Danielle S): "I am sorry J."

05/24/2010 04:50:21PM   J: "thats ok!"

05/24/2010 04:50:38PM   Agent (Danielle S): "This ZIP code is not in Sprint coverage, however Roaming is available in this area."

05/24/2010 04:51:33PM   Agent (Danielle S): "May I have the full address of your office, so that I can check the coverage by your office address?"

05/24/2010 04:51:51PM   J: "sure, nj 07860"

05/24/2010 04:52:02PM   Agent (Danielle S): "Thanks for the details."

05/24/2010 04:54:09PM   Agent (Danielle S): "Thanks J for being online."

05/24/2010 04:54:18PM   J: "dont tell me we have crappy service here too, lol even ATT have full bars 3g data.Wink"

05/24/2010 04:55:24PM   Agent (Danielle S): "I have checked the details for you and I notice that there is no Sprint coverage in the ZIP code you provided."

05/24/2010 04:55:41PM   Agent (Danielle S): "I am sorry for the inconvenience it may cause."

05/24/2010 04:57:04PM   Agent (Danielle S): "I would like to share this that there is a Nextel coverage in the ZIP code you provided."

05/24/2010 04:57:31PM   J: "Nextel sucks, the iden network is old and the phnes are terrible too,...wtf,.. wow thats really beat then, I thought sprint changed to provide better service, but they are still WORSE than even ATT..."

05/24/2010 04:58:48PM   J: "This is lame, Sprint has a great new handset with no network to run it on.. and suckle on verizons network to roam. no wonder why the pre bombed hard."

05/24/2010 04:59:12PM   Agent (Danielle S): "I apologize for the inconvenience it may cause. As there is no Sprint coverage I am not able to resolve your concern."

05/24/2010 04:59:27PM   Agent (Danielle S): "I hope you will understand my limitations."

05/24/2010 04:59:33PM   J: "get bent."

05/24/2010 04:59:41PM   Session Ended
« Last Edit: May 25, 2010, 12:21:55 AM by Ryu78 » Best Screen Protector
svargas05
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« Reply #1 on: May 24, 2010, 04:20:46 PM »

sorry?

:/
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Deathshead
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« Reply #2 on: May 24, 2010, 04:23:26 PM »

LOL!, just sucks thats all, gotta stick with the iPhone im so sick of as ATT has no decent Android devices and Verizon is super pricey...
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Bakanagohan
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« Reply #3 on: May 24, 2010, 06:15:05 PM »

I would hate to have spoken with you if I was on the end of the service rep  Shocked Shocked Shocked

Another thing tho, if you went with sprint and did roam more than you didn't roam, I think sprint would eventually end your service because it's costing them more money.

I am sorry tho, that you won't be able to experience the EVO. If you were to go to Verizon, you could back order an Incredible, and while it's no EVO, it's pretty similar.
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Felix
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« Reply #4 on: May 24, 2010, 08:23:59 PM »

yeah me too but they cant do nothing about it since they r trying really hard to improve their customer service.

i would suggest u to get the Incredible since it almost has the same specs as the evo.
I would hate to have spoken with you if I was on the end of the service rep  Shocked Shocked Shocked

Another thing tho, if you went with sprint and did roam more than you didn't roam, I think sprint would eventually end your service because it's costing them more money.

I am sorry tho, that you won't be able to experience the EVO. If you were to go to Verizon, you could back order an Incredible, and while it's no EVO, it's pretty similar.
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« Reply #5 on: May 25, 2010, 12:24:10 AM »

hopefully they can make it up to you!

in the mean time,

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« Reply #6 on: May 25, 2010, 01:01:02 AM »

hopefully they can make it up to you!

in the mean time,




ROFLMAO!!!
« Last Edit: May 25, 2010, 01:03:28 AM by Ryu78 » Best Screen Protector
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« Reply #7 on: May 25, 2010, 01:34:06 AM »

hopefully they can make it up to you!

in the mean time,




ROFLMAO!!!

Dude thats some funny stuff, Just woke up my gf.
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« Reply #8 on: May 25, 2010, 08:02:51 AM »

what can i say... im a funny guy! Tongue
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Deathshead
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« Reply #9 on: May 25, 2010, 09:22:51 AM »

Well i guess there is always this!, probably NOT 4g, but who WILL actually be able to get 4g service in the next year or so, lol..



the only concern is idk if it has  a front facing cam, if so it should be the EVOs hot contender.
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« Reply #10 on: May 25, 2010, 09:44:49 AM »

Well i guess there is always this!, probably NOT 4g, but who WILL actually be able to get 4g service in the next year or so, lol..



the only concern is idk if it has  a front facing cam, if so it should be the EVOs hot contender.


so this'll probably release.......





ummm, in no less than 5 months, I'd say. Which would be plenty of time for the Evo to build popularity, rake in sales, drop in price a bit and time for 4G to expand a little more for Sprint, adding yet even more customer sales.

Just a little "connecting the dots" ive done Smiley
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« Reply #11 on: May 25, 2010, 11:29:59 AM »

I'm always amazed that people actually post their conversations with reps, which only serve to highlight how rudely they treat others.  That rep definitely didn't deserve that treatment.   Sad
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« Reply #12 on: May 25, 2010, 11:34:32 AM »

I'm always amazed that people actually post their conversations with reps, which only serve to highlight how rudely they treat others.  That rep definitely didn't deserve that treatment.   Sad

whoa, just decided to read that transcript...

that was cold man....
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« Reply #13 on: May 25, 2010, 11:42:29 AM »

I like to read the conversations with Reps because there is a degree of accountability, in this case there was really no reason to be rude...you have crappy service and found if you came to Sprint you would still get crappy service.  Sounds like a level playing field for you.  Sometimes bring "aggressive" will get you things, but not more COVERAGE!
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« Reply #14 on: May 25, 2010, 12:15:44 PM »

I'm always amazed that people actually post their conversations with reps, which only serve to highlight how rudely they treat others.  That rep definitely didn't deserve that treatment.   Sad

I hadnt read it until this point either (my general rule, if I have to scroll to read a post, I skip it) and it was brutal.  The guy on the other end of the phone has absolutely nothing to do with the coverage of Sprint's network.
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