sprint knows the Evo is faulty

That is good that you got a "replacement" that worked. If only...

Thats good to hear but it depends who u get when u call customer service. There's some will help you there's some put u on hold then hang up to....which is wrong...

I have an Evo Shift, have had it for about 3 months and have had nothing but problems...ive talked to tech support, CSR, escalations etc and nothing has been done.  i was never told about insurance on the phone and honestly i dont think i should have to pay for insurance b/c the phone is defective; i've looked online and many of the problems im having, other Sprint customers are having too.  My phone:  double sends emails, sometimes it doesnt send and i wont get a notification that it wasnt sent for days; it turns itself off, the touch screen doesnt always work, lately, the screens change by themself, as the phone is just sitting there..one of my coworkers saw it happen a few days ago and said my phone is possessed.  What i dont understand, i never had insurance on any of my phones, and my previous phone was a rumor touch which was defective and i had it replaced three times in one year, free of charge; now Sprint is saying that w/o insurance i have to come up with $35 to have it service and/or replaced.  The Sprint rep told me this policy has been in effect over a year, which I dont get, because i replaced my other phone 3 times just last year and insurance was never mentioned.  tech support told me with all the issues im having, to go to a corp store and even w/o insurance the phone would be replaced, well, i went and they wouldnt even look at the phone w/o me paying.  Due to me being out of work and major car problems, i just dont have that extra $, but as soon as i do, i will be back in the corporate store.  my daughter also has an Evo Shift, purchased hers about 6 months earlier, mine is an updated or newer version...she has no issues at all...